Terms of Service

Effective date: 1 January 2025 Last updated: 1 January 2025

These Terms of Service (“Terms”) govern your use of the Avara mobile application (“Avara”, the “App”, “we”, “us”, “our”). Avara is operated by GeoPoly. By installing or using Avara you agree to be bound by these Terms. If you do not agree, do not use the App.

For information about how we handle your data, please read our Privacy Policy.

Contact: geopolyapp@gmail.com

1. Eligibility

You must be at least 13 years old (or the minimum digital-consent age in your country, whichever is higher) to use Avara. By using the App you confirm that you meet this requirement and that you have the legal capacity to enter into these Terms.

2. Licence to use Avara

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use Avara on Apple devices that you own or control, in accordance with the Apple App Store’s Usage Rules.

You may not:

Reverse engineer, decompile, or disassemble the App except where applicable law expressly permits it.
Resell, sublicense, rent, or commercially redistribute the App.
Use automated tools, scripts, scrapers, or bots to interact with the App or our backend.
Attempt to bypass rate limits, daily AI usage caps, trial-period checks, subscription validation, or any other technical control.
Use the App in any way that violates applicable law or infringes the rights of others.

3. Subscriptions, billing and trials

Avara offers an optional Premium subscription that unlocks the AI assistant beyond the trial limits and enables household sharing. Subscriptions are sold and billed by Apple through your App Store account.

3.1 Plans

Premium Monthly — £3.99 per month (or local equivalent set by the App Store).
Premium Yearly — £29.99 per year (or local equivalent set by the App Store).

Prices shown in the App at the point of purchase always govern.

3.2 Free trial

We offer a one-time, server-tracked 7-day AI trial (5 AI messages per day) to new users who do not yet have an active subscription. No payment card is required to start the trial. The trial ends automatically after 7 days from the moment you activate it.

3.3 Auto-renewal

Apple subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. The renewal price will be charged to your App Store account. You can manage or cancel your subscription at any time via iOS Settings → Apple ID → Subscriptions. We cannot cancel an Apple-managed subscription on your behalf.

3.4 Refunds

All payments are processed by Apple. Refund requests must be submitted to Apple via https://reportaproblem.apple.com. We do not directly issue refunds for App Store purchases.

3.5 Daily AI limits

To keep the service sustainable we apply daily limits to AI usage:

Free trial: 5 AI messages per day.
Premium: 60 AI messages per day.

Both limits reset at 00:00 UTC. We may adjust these limits in future versions; any change will be reflected in-app.

A Premium subscription may be shared with members of your household using Apple’s CloudKit. The paying account remains responsible for the subscription. We may revoke a household share at any time if we reasonably believe it is being used outside a single household or is otherwise being abused.

4. Avara AI — what it is and what it isn’t

Avara AI is an optional assistant that uses a third-party large language model (currently OpenAI) to generate responses based on the messages you send it.

You acknowledge and agree that:

AI responses can be inaccurate, incomplete or out of date. You must verify anything important before relying on it.
Avara AI does not provide financial, tax, legal, medical, employment, or professional advice. Its output is for general informational and productivity purposes only. For decisions that matter, consult a qualified professional.
Avara AI may misinterpret your data. Always review any actions it suggests (such as creating a bill, scheduling a shift, or adding an event) before confirming them in the App.
You are responsible for the content you send to the assistant and for any actions you take based on its responses.
You must not send Avara AI content that is unlawful, abusive, harassing, defamatory, hateful, infringing, sexually explicit involving minors, or that contains malware or attempts to manipulate, jailbreak, or extract our system instructions.
You must not use Avara AI to generate content that violates OpenAI’s usage policies (https://openai.com/policies/usage-policies).

We may suspend or terminate AI access — for your account or globally — without notice if we detect abuse, fraud, security risk, or violations of these Terms.

5. Your data

You retain all rights to the personal records you create in Avara (shifts, bills, savings, debts, events, notes, etc.). These records are stored on your device.

By using the AI assistant or voice transcription, you grant us a non-exclusive, worldwide, royalty-free licence to process the content you submit solely to operate, maintain and improve the AI features for you, and to forward that content to our model provider (OpenAI) for the purpose of generating a response. We do not use your content to train AI models, and our model provider is contractually prevented from using API content to train its models.

For full details please read the Privacy Policy.

6. Acceptable use

You agree not to:

Use Avara to engage in or facilitate any unlawful activity.
Attempt to gain unauthorised access to any part of the App, our backend, or any other user’s data.
Probe, scan, stress-test or otherwise interfere with the integrity or performance of the App or our backend.
Use Avara to harass, threaten, defame, or harm another person.
Submit forged or invalid Apple StoreKit transactions or otherwise attempt to obtain Premium features without paying.
Misrepresent your identity or your affiliation with any person or organisation.

We reserve the right to investigate suspected violations and to take appropriate action, including suspending or terminating access.

7. Service availability and changes

We work to keep Avara reliable, but we do not guarantee that the App or our backend will be uninterrupted, error-free, or available at all times. We may modify, suspend, or discontinue any feature (including the AI assistant, household sharing, or specific endpoints) at any time, with or without notice. Where reasonable, we will give advance notice of material changes that affect paying subscribers.

If we permanently discontinue Premium, we will stop accepting new subscriptions and continue to honour existing paid periods until they naturally expire.

We may release updates to the App from time to time. Some updates may be required for the App to continue functioning correctly with our backend.

8. Third-party services

Avara relies on third-party services to operate, including:

Apple — App Store, StoreKit, iOS, EventKit, CloudKit and the Keychain.
OpenAI — model and transcription APIs powering Avara AI.
Vercel — backend hosting.
Upstash — backend cache.

Your use of those services is also subject to their own terms. We are not responsible for the acts or omissions of any third-party service except to the extent we are required to be by law.

9. Intellectual property

The Avara name, logo, design, source code, AI system prompts, copy, and all related materials are owned by us or our licensors and are protected by copyright, trademark and other laws. Nothing in these Terms transfers any of our intellectual property to you, except for the limited licence to use the App as described in Section 2.

You may take screenshots of your own data in the App for personal use. You may not use our name or branding to suggest endorsement or affiliation without our prior written permission.

10. Disclaimers

To the maximum extent permitted by law, the App and all AI features are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the App will be uninterrupted or error-free.

We do not warrant that AI responses will be accurate, complete, current, or suitable for any particular purpose. You use Avara AI at your own discretion and risk.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of the App.
Our aggregate liability to you for all claims arising out of or relating to these Terms or your use of the App in any 12-month period will not exceed the greater of (a) the amount you paid us for the App during that period, or (b) £50.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

12. Indemnity

You agree to indemnify and hold harmless Avara, its operators, contributors and licensors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the App; or (c) your violation of any law or the rights of any third party.

13. Termination

You may stop using Avara at any time by deleting the App from your device. To delete account-linked data held on our backend, use Settings → Delete Account in the App.

We may suspend or terminate your access to the App or any feature, with or without notice, if we reasonably believe you have breached these Terms or that suspension is necessary to protect the App, our other users, or third parties.

Sections 5, 9, 10, 11, 12, 14, 15 and 16 survive termination.

14. Apple-required terms

You acknowledge that these Terms are concluded between you and us, and not with Apple. Apple is not responsible for the App or its content. Apple has no obligation to furnish any maintenance or support for the App.

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App’s purchase price (if any) to you. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App.

You and we acknowledge that Apple is a third-party beneficiary of these Terms, and that Apple will have the right to enforce these Terms against you as a third-party beneficiary.

You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the App, except that if you are a consumer resident in another country, you may also bring proceedings in the courts of your country of residence and benefit from any mandatory consumer-protection rules of that country.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect the latest revision. Material changes will be communicated in-app or via the App Store listing. Your continued use of Avara after a change takes effect constitutes acceptance of the revised Terms.

17. Miscellaneous

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the App.
Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
Assignment. You may not assign or transfer these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

18. Contact

For any questions about these Terms:

Email: geopolyapp@gmail.com